CASE STUDY: Contract Manufacturer Recovery
Assignment
Aerospace Program Management for NASA’s Goddard Space Flight Center had ordered a set of flight-critical electro-mechanical components from a Contract Manufacturer on the East Coast. Delays in product delivery commitments were jeopardizing the mission launch schedule for the Fermi space telescope.
BMG was contracted as onsite Program Liaison at the manufacturing facility, to recover delivery schedules and increase production yields.
Approach
BMG began by conducting a thorough Project Status Review with the management and technical staff of the Contract Manufacturer, the third party designers of the components (West Coast US) and the instrument system integrators (West Coast US and Italy).
Leading this cross-functional team, working across time zones and philosophical/cultural barriers, we quickly identified and defined a series of technical design discrepancies, process parameter problems and issues involving factory logistics. Resources were assigned, and coordinated by BMG to address and resolve issues.
BMG provided tools and protocols for efficient daily communication to focus on constructive problem resolution between all parties, and to provide clear status updates to the Program Office at Goddard.
Results
Within three months, deliveries of product were completed, recovering the schedule for system integration and test.
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